ITIL® PLANNING, PROTECTION & OPTIMIZATION (PPO)

ITIL® PLANNING, PROTECTION & OPTIMIZATION (PPO)

  • APMG International approved course content (Manual)
  • Free ITIL® PLANNING, PROTECTION & OPTIMIZATION (PPO) practice test paper
  • Access to online study material
  CERTIFICATE ITIL® PLANNING, PROTECTION & OPTIMIZATION (PPO)
  DURATION 2 or 3 Days
  COURSE DELIVERY Classroom, Live Virtual Classroom
  LANGUAGE English

Course Description

The Planning, Protection and Optimization module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL® processes. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications. Service Design would enhance your knowledge gained from the module. The ITIL® Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the following key ITIL® process and role areas:

  •  Capacity management
  •  Availability management
  •  IT service continuity management (ITSCM)
  •  Information security management
  •  Demand management

Credits obtained from the Planning, Protection and Optimization (PPO) qualification may not be combined with the credits obtained from the IPPI Practitioner module towards an ITIL® Expert Level application due to the high level of content overlap.

Course Outline

The target group of the ITIL® Intermediate Qualification: Planning, Protection and Optimization Certificate include, but are not restricted to:

  •  IT Professionals
  •  Business Managers
  •  Business Process Owners
  •  Individuals who require a deep understanding of the ITIL® Certificate in the Release, Control and Validation processes and of how it may be used to enhance the quality of IT service support within an organization.
  •  IT professionals that are working within an organization that has adopted and adapted ITIL® , and who need to be informed about, and thereafter contribute to, an ongoing service improvement program
  •  Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, change evaluation and knowledge management, and who wish to enhance their role-based capabilities
  •  Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
  •  Individuals seeking the ITIL® Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
  •  Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite

Target Audience

The Service Operation Lifecycle course will be of interest to

  •  Chief information officers (CIOs)
  •  Chief technology officers (CTOs)
  •  Managers
  •  Supervisory staff
  •  Team leaders
  •  Service designers
  •  IT architects
  •  IT planners
  •  IT consultants
  •  IT audit managers
  •  IT security managers
  •  ITSM trainers involved in the ongoing management, coordination and integration of design activities within the service lifecycle
  •  Individuals who require a detailed understanding of the ITIL® service design stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  •  IT professionals working within, or about to enter, a service design environment and requiring an understanding of the concepts, processes, functions and activities involved
  •  Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
  •  Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  •  Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite

About Exam

It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Service Operation publication in preparation for the examination.

Type Eight (8) multiple choice, scenario-based, gradient- scored questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Duration Maximum 90 minutes for all candidates in their respective language
Provisions for additional time relating to language Candidates completing an exam:- in a language that is not their mother tongue, and – where the language of the exam is not their primary business languagehave a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary
Prerequisite – ITIL® Foundation Certificate in IT Service Management – Completion of an Accredited course from an ITIL® Accredited Training Provider
Supervised Yes
Open Book No
Pass Score 28/40 or 70%