• APMG International approved course content (Manual)
  • Free ITIL® MANAGING ACROSS THE LIFECYCLE (MALC) practice test paper
  • Access to online study material
  DURATION 4 or 5 Days
  COURSE DELIVERY Classroom, Live Virtual Classroom
  LANGUAGE English

Course Description

The Managing Across the Lifecycle Certificate is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL® Expert in IT Service Management recognition. This course immerses learners in the contents of the ITIL®publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam

While MALC encompasses the broadest perspectives of service management skills, for example those related to project management and application design, it is not intended to teach these practices, rather to refer to them as contexts for ITIL® application

Course Objective:

Purpose and objective of Managing Across Lifecycle is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages.

  •  The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas
  •  ITIL® process learned so far from lifecycle/capability module, MALC puts them together in the context of delivering value
  •  The learning outcomes are intended to bring a candidate from ITIL® content knowledge to ITIL® content application and integration knowledge
  •  Enhance skills that can be used in a tangible way
  •  While MALC encompasses the broadest perspectives of service management skills, i.e. Project Management, Application Design, etc. (it is not intended to teach these practices, rather to refer to them as contexts for ITIL® application)

Course Outline

Key concepts of the Service Lifecycle:

  •  Managing services and service management
  •  The service lifecycle
  •  Service value across the different stages of the service lifecycle
  •  Other key concepts

Communication and Stakeholder Management:

  •  Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
  •  Stakeholder management and communication
  •  The value of good communication and ensuring its flow across the service lifecycle

Integrating Service Management Processes across the Service Lifecycle:

  •  The integration of service management processes through the service lifecycle
  •  The impact of service strategy on other service lifecycle stages
  •  The value of a service lifecycle perspective when designing service solutions
  •  The inputs and outputs of processes and stages in the service lifecycle
  •  The value to business and the interfaces of all processes in the ITIL® service lifecycle.

Managing Services Across the Service Lifecycle:

  •  Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
  •  How the service design package provides a link between service design, service transition and service operation
  •  Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages
  •  Implementing and improving services, using key sources of information for identifying the need for improvement
  •  The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle

Governance and Organization:

  •  Governance
  •  Organizational structure, skills and competence
  •  Service provider types and service strategies


  •  Measuring and demonstrating business value
  •  Determining and using metrics
  •  Design and development of measurement frameworks and methods
  •  Monitoring and control systems
  •  Use of event management tools to increase visibility of the infrastructure and IT service delivery

Implementing and improving service management capability:

  •  Implementing service management
  •  Assessing service management
  •  Improving service management
  •  Key considerations for the implementation and improvement of both the service management practice and the services themselves
  •  Key considerations when planning and implementing service management technologies

Target Audience

The qualification prepares candidates to work in established service management roles, as well as to implement and improve service management practices. The target group for the MALC qualification includes, but is not limited to:

  •  Chief information officers (CIOs)
  •  Chief technology officers (CTOs)
  •  Senior IT Managers
  •  Supervisory staff
  •  IT professionals
  •  IT operations practitioners
  •  IT consultants
  •  IT development practitioners
  •  IT security managers
  •  Individuals who require a business and management level understanding of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  •  Individuals seeking the ITIL® Expert in IT Service Management certificate, for which this qualification is the final mandatory module
  •  Individuals seeking progress towards the ITIL® Master in IT Service Management, for which the ITIL® Expert in IT Service Management certificate is a prerequisite

About Exam

Type Ten(10) multiple choice, gradient – scored questions based upon a single case study, issued in advance, with additional short scenarios to provide additional context for each question. Each question will have four possible answer options, one of which is worth five marks, one which is worth three marks, one which is worth one mark, and one which is a distracter and achieves zero marks.
Duration Maximum 120 minutes for all candidates in their respective language
Provisions for additional time relating to language Candidates completing an exam:- in a language that is not their mother tongue, and – where the language of the exam is not their primary business languagehave a maximum of 150 minutes to complete the exam and are allowed the use of a dictionary
Prerequisite -Two(2) Credits from ITIL® Foundation Certificate in IT Service Management plus a minimum of 15 credits from intermediate certificates – Completion of an Accredited course from an ITIL® Accredited Training Provider
Supervised Yes
Open Book No
Pass Score 35/50 or 70%